Here are some of our most common customer questions, if you have any other queries just use the form at the bottom of the page to get in touch...
Where can I ship my order?
We currently offer delivery to the 48 contiguous United States. If FedEx can get there then a crate can be delivered. On an order by order basis, we may be able to expedite your order for faster delivery. The costs for this will depend on the weight and the destination, so the more information you can give us the more accurate we can be. We may need to take payment offline and manually process the order but everything is possible. If you have a special requirement just contact us and we will do our very best to help.
How should I prepare an empty box for planting?
When we plant up our boxes, we use a breathable garden fabric liner, but any heavy duty landscape fabric or even plastic sheeting would work. Make sure you poke holes in the liner to allow for drainage if you are using plastic. You could also add a layer of stones, bark or other material that would help aid drainage before filling with the soil mix or compost of your choice. Suitable organic and congenital soil mixes are available from our accessories section. We also recommend that you finish your planted crate with a layer of mulch to prevent the soil drying out too fast, especially in the summer months.
How long will it be before it is delivered?
After you place your order, it will ship within 1 business day from our Vermont manufacturing facility. Our orders ship via FedEx Ground delivery, usually in 2-6 business days. If you need a crate delivered quicker please give us a call so we can determine the best way to ship your order. Please note that we do not deliver on Sundays or Holidays.
How should I care for my Personalized Crate once it's planted?
Your Personalized Crate is best positioned outside in a sheltered but sunny position. We do not recommend too much water as it makes the plants lazy, however they do need some to survive, especially in warmer months. Small Personalized Crates are designed for indoor use but can be kept outdoors during the spring and summer. Your crate should be slightly raised off the ground to reduce the contact to the surface of the ground in the wet seasons allowing the wood and the crate's contents to breath. This can be done with various things, or choose the add wheels option when you order your crate to do this - it will make the crate easier to move around once it is fully loaded too. As with any outdoor planter it will need some care during winter months and you may want to store it in a shed or greenhouse.
My crate has been damaged in transit - what should I do?
The first thing is to let us know if there's anything wrong with your delivery or your crate arrives in an unsatisfactory condition within 24 hours to enable us to log your problem with our shipper and to deal with it as expediently as possible. Ideally take photos of the damage and email them to us as well. We will always strive to replace a damaged crate as soon as we possibly can.
How does the expedited & next day delivery service work?
Provided we receive your order before 12:00 noon (Eastern Time) on any business day we'll complete your order and dispatch it the same day for expedited delivery. With this type of order, the cost for shipping will vary with the weight and the distance it must travel from our Vermont manufacturing facility. Please call us for final shipping costs. In the unlikely event that we accept an order that we cannot deliver within this guideline, we'll let you know as soon as possible and arrange an immediate refund if required.
Tell us more about the colors?
We have an extensive range of colors which have been picked to give you as many options as possible. You can see the whole range on our 'How to Order' page. The paints are all water-based stains which are designed for protecting wood outdoors. All our crates are treated with this stain, we never send a crate out without being prepared in this way.
What about caring for the crate itself?
Your crate is manufactured from Forest Stewardship Certificated pine but will rot and warp if left in very damp and poorly ventilated conditions. The key to preventing rot is to control the wood’s exposure to moisture, most wood decay fungi grow on wood with high moisture content usually 20 percent or above, your crate has been treated with high quality wood stain to keep the wood dry. Your crate should be stored so that it is raised off the ground, particularly when planted. If stored in a damp and airless environment it will degenerate very rapidly. Try to take special care when watering your crate so that you do not soak the wood and increase the likelihood of fungi growth, at all times pay particular attention to adequate drainage and ventilation. It is essential to ensure good drainage of your soil when planting.
What sizes are the boxes?
The sizes of the boxes are listed on the main site, however they are as follows:
Large Crate: 53cm (L) x 36cm (W) x 26cm (H)
Medium Plantabox Crate: 40cm (L) x 31cm (W) x 14cm (H)
Small Plantabox Crate: 31cm (L) x 20cm (W) x 15cm (H)
Windowsill Plantabox Crate: 50cm (L) x 20cm (W) x 14cm (H)
Memory Box: 31cm (L) x 31cm (W) x 14cm (H)
How can I move my Personalized Crate around, once planted?
The Personalized Crates can be ordered with wheels. This will ease maneuverability once planted up. Please order the wheels on the product page and they will be pre-attached to your Personalized Crate. Alternatively, you can order them afterwards and add them yourself.
What is FSC?
The Forest Stewardship Council’s “tick tree” logo is used on product labels to indicate whether products are certified under the FSC system. When you see the FSC logo on a label you can buy timber and other wood products, such as paper, or Personalized Crates with the confidence that you are not contributing to the destruction of the world’s forests. FSC is an international, non-governmental organization dedicated to promoting responsible management of the world’s forests. It was founded in 1993 in response to public concern about deforestation and demand for a trustworthy wood-labeling identifier.